Privacy Policy
Last Updated: November 21, 2024
This Privacy Notice applies to the processing of personal information by CrunchLabs LLC (“CrunchLabs,” “we,” “us,” or “our”), including on our website available at crunchlabs.com and our other online or offline offerings which link to, or are otherwise subject to, this Privacy Notice (collectively, the “Services”).
For clarity, the Services include Creative Kit, Build Box, and Hack Pack subscription packages.
Disclosure Regarding the California Consumer Privacy Act (Notice at Collection): For information on our processing of personal information subject to the California Consumer Privacy Act (“CCPA”), please see Annex A – Supplemental CCPA Privacy Notice.
UPDATES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time in our sole discretion. If we do, we will notify you by posting the updated Privacy Notice on our website and/or through other communications.
PERSONAL INFORMATION WE COLLECT
We collect personal information that you provide to us, information collected automatically, and information from third parties.
Personal Information You Provide to Us
Account Information
We may collect personal information in connection with account creation or administration, including name, email address, and other information you store with your account.
Photos and Video
We may collect personal information if you upload content in connection with features of the Services.
Purchases
We may collect personal information associated with purchases, including billing and shipping details. Payments are processed by third-party providers, and we do not store full payment card information.
Donations, Gifts, and Sponsorships
We may collect personal information when you make a donation, gift, or sponsorship or submit information about recipients.
Communications
We collect information you communicate to us via email, chat tools, or other methods.
Surveys
We may collect information if you participate in surveys.
Interactive Features
Information submitted through reviews, forums, or social features may be collected and may be public.
Sweepstakes or Contests
We may collect personal information for participation in promotions.
Events and Conferences
We may collect personal information during events or trade shows.
Business Development
We may collect personal information to assess partnerships or opportunities.
Job Applications
We collect personal information submitted with job applications.
Personal Information Collected Automatically
Device Information
Includes IP address, browser, device type, and similar identifiers.
Usage Information
Includes pages visited, interactions, and time spent on the Services.
Cookies and Tracking Technologies
We use cookies, pixel tags, and similar technologies to collect usage data.
Personal Information from Third Parties
We may collect personal information from third-party services or from users who provide information about others.
We may also receive information from schools or educators regarding students.
HOW WE USE PERSONAL INFORMATION
We use personal information for the following purposes:
Provide the Services
Manage accounts
Provide access to features
Respond to support requests
Communicate with users
Process transactions
Enable event registration
Administrative Purposes
Conduct analytics and research
Improve and develop Services
Maintain security and prevent fraud
Verify identities
Debug and repair issues
Enforce policies
Comply with legal obligations
Marketing
We may provide marketing communications as permitted by law. Some activities may be considered “targeted advertising.”
With Your Consent
We may use personal information for additional purposes disclosed at the time of collection or with your consent.
Automated Decision-Making
We may use limited automated processes, including fraud prevention systems.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information as follows:
Service Providers
We share information with vendors providing hosting, analytics, customer support, and similar services.
Examples include:
Google Analytics
Hotjar
AppLovin
Other Users and Public Features
Information shared publicly may be visible to others.
Third-Party Services
Information shared with third-party platforms is governed by their policies.
Business Partners and Affiliates
We may share information to provide products or services.
Advertising Partners
We may share information with advertising partners for targeted advertising.
Legal and Safety
We may disclose information to comply with legal obligations or protect rights and safety.
Business Transfers
Information may be transferred in connection with mergers or acquisitions.
YOUR PRIVACY CHOICES AND RIGHTS
Email Communications
You may unsubscribe from marketing emails.
Text Messages
You may opt out via instructions in the message.
Cookies
You can manage cookies through your browser settings.
Do Not Track
We do not respond to Do Not Track signals.
Your Rights
Depending on applicable law, you may have the right to:
Access your information
Correct inaccuracies
Delete your information
Restrict or object to processing
Opt out of certain uses
To exercise your rights, contact us using the information below.
INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in other countries, including the United States.
RETENTION OF PERSONAL INFORMATION
We retain personal information as long as necessary to fulfill the purposes described in this Privacy Notice and comply with legal obligations.
EU/UK GDPR SUPPLEMENT
Processing may be based on:
Contractual necessity
Legitimate interests
Consent
Legal obligations
CHILDREN’S PERSONAL INFORMATION
Some Services are intended for children. We may collect personal information subject to applicable laws such as COPPA.
THIRD-PARTY WEBSITES
We are not responsible for third-party privacy practices.
CONTACT US
CrunchLabs LLC is the controller of personal information.
Email: help@crunchlabs.com
Phone: 866-479-6623
EU Representative:
Ametros Ltd, Cork, Ireland
gdpr@ametrosgroup.com
UK Representative:
Ametros Group Ltd, Hereford, UK
gdpr@ametrosgroup.com
ANNEX A – SUPPLEMENTAL CCPA PRIVACY NOTICE
NOTICE AT COLLECTION
California residents have the right to receive notice of our data practices.
We may collect personal information as described in this policy and continue to do so if previously collected.
CATEGORIES OF PERSONAL INFORMATION
We may collect:
Identifiers (name, email, IP address)
Customer records (contact details)
Commercial information (purchase history)
Internet activity (usage data)
Geolocation data (approximate)
Professional information
Inferences based on behavior
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to:
Service providers
Other users
Third-party services
Business partners
Affiliates
Advertising partners
SALE OR SHARING
We may sell or share personal information for cross-context behavioral advertising.
To opt out, email: help@crunchlabs.com
USE OF PERSONAL INFORMATION
We use personal information for:
Providing Services
Marketing
Analytics and research
Security and fraud prevention
Compliance with law
SENSITIVE PERSONAL INFORMATION
We only use sensitive personal information as permitted by law, including:
Providing requested Services
Ensuring security
Maintaining functionality
MINORS UNDER 16
We do not knowingly sell or share personal information of minors under 16.
NON-DISCRIMINATION
We will not discriminate against you for exercising your rights under the CCPA.